If you have a complaint about the Platform, content on it, a payment, your personal data or an advocate, you can raise it with our Grievance Officer.
Grievance Officer
Grievance Officer, Mara Vakil
Email: help@maravakil.in (subject: "Grievance")
Working hours: Monday to Saturday, 10:00 am to 6:00 pm IST
How to raise a grievance
- Write from your registered email or mention your registered mobile number.
- Include your request ID or case ID, what happened, relevant dates and screenshots or documents.
- For content you want removed, give the exact link and explain why it is unlawful or violates your rights.
You can also use the support form in the Help Center.
Timelines
- We acknowledge a grievance within 24 hours and aim to resolve it within 15 days of receipt, in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
- For complaints from consumers about our services, we acknowledge within 48 hours and aim to redress within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.
- Requests for removal of content showing a person in a sexual act or nudity, or impersonating them, are acted on within 24 hours.
If you are not satisfied
- Consumer issues: National Consumer Helpline 1915 or consumerhelpline.gov.in, and the consumer commission.
- Personal data: the Data Protection Board of India, once available under the Digital Personal Data Protection Act, 2023.
- Professional misconduct by an advocate: the State Bar Council where the advocate is enrolled.
- Cyber crime or fraud: 1930 or cybercrime.gov.in.
Mara Vakil is a technology platform, not a law firm. This page is not legal advice. Questions: help@maravakil.in.