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How to File an RTI Application in India

The Right to Information Act lets any citizen ask public authorities for information. This guide explains how to write and file an RTI application, what it costs, how long the authority has to reply and how to appeal if you are not satisfied.

Mara Vakil editorial team · Updated 16 October 2026

Quick answer

To file an RTI, write to the Public Information Officer of the public authority, pay the fee (Rs 10 for central authorities), and file online, by post or in person. The reply is due in 30 days (48 hours for life or liberty), with a first appeal in 30 days and a second appeal to the Information Commission in 90 days.

What RTI covers

The Right to Information Act, 2005 applies to public authorities: central, state and local government bodies, and bodies owned, controlled or substantially financed by government. Information includes records, documents, emails, opinions, circulars, contracts, reports and samples held by the authority. You do not have to give a reason for asking.

Writing the application

Address the application to the Public Information Officer (PIO) of the public authority that holds the information. State your name and address, list the information you want as clear, specific questions or document requests, and mention the period it relates to. Avoid asking for opinions or explanations that are not on record; ask for copies of documents instead. Keep the questions short.

Fee and how to pay

For central public authorities the application fee is ten rupees. States set their own fees, which are often similar. Applicants below the poverty line are exempt on producing proof. Additional fees may be charged for copies of documents at the prescribed rate. Fees can be paid online, by postal order, demand draft or as the authority allows.

Filing online or by post

For central ministries and many central public authorities, applications and appeals can be filed online on the RTI Online portal of the Government of India. Several states have their own online portals. You can also send the application by post or hand it in at the authority's office. Keep proof of filing.

Time limits for the reply

The PIO must provide the information or reject the request with reasons within thirty days. If the information concerns the life or liberty of a person, it must be provided within forty-eight hours. If the application is sent through an Assistant PIO, five days are added. If the information is held by another authority, the application should be transferred to that authority within five days.

Exemptions

Section 8 of the Act exempts certain information, such as information affecting national security, information received in confidence from foreign governments, cabinet papers before a decision, information that would impede an investigation, and personal information about other people. Partial disclosure is possible where only part of a record is exempt.

First and second appeals

If you get no reply within the time limit, or are not satisfied with the reply, you can file a first appeal with the First Appellate Authority, usually a senior officer in the same authority, within thirty days. The appeal should normally be decided within thirty days, extendable to forty-five. If you are still not satisfied, a second appeal or complaint can be filed with the Central Information Commission or the State Information Commission within ninety days.

Quick steps

  1. Identify the authority
    Find the public authority and its PIO that holds the information.
  2. Draft specific questions
    Ask for specific documents or information for a defined period.
  3. Pay the fee
    Ten rupees for central authorities; check state rules.
  4. File the application
    Online on the RTI portal, by post or in person, and keep proof.
  5. Wait for the reply
    Thirty days, or forty-eight hours for life or liberty matters.
  6. Appeal if needed
    First appeal within thirty days, then second appeal to the Information Commission within ninety days.

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Using RTI well: the detail behind each step

The steps above are enough to file a basic application. This part of the guide is about getting a useful answer: finding the right office, writing questions that cannot be dodged, using the portals, reading the reply, appealing effectively, and knowing what the law now allows officers to withhold.

StageWhoTime limit
ApplicationYou, to the Public Information OfficerAny time
Transfer to the right authorityPIO who received itWithin 5 days
ReplyPIO30 days; 48 hours for life or liberty; extra 5 days if filed through an Assistant PIO; up to 40 days where third-party notice is needed
First appealYou, to the First Appellate AuthorityWithin 30 days of the reply or of the deadline passing
First appeal decisionFirst Appellate Authority30 days, extendable to 45 with reasons
Second appealYou, to the Central or State Information CommissionWithin 90 days of the first appeal decision or deadline

Finding the right office and officer

An application sent to the wrong office loses time even if it is eventually transferred. A few minutes of research at the start pays off.

Is it a public authority?

The Act covers bodies created by the Constitution or by law, government departments and offices at every level, and any body that the government owns, controls or funds to a substantial extent, which can include some non-government organisations that receive substantial government funds. The Supreme Court held in Thalappalam Service Co-operative Bank v. State of Kerala (2013) that a co-operative society is not automatically a public authority; it depends on whether it is controlled or substantially financed by the government. Private companies are generally not covered, though information about them held by a regulator, such as a ministry or a regulatory authority, can be sought from that regulator.

Which level of government?

  • Central: ministries, central government offices, central public sector undertakings, the railways, the post office, income tax, passports, nationalised banks and central regulators.
  • State: State departments, district administration, police, revenue offices, State universities, State electricity boards and corporations.
  • Local: municipal corporations, councils and panchayats, which follow State RTI rules.

Finding the Public Information Officer

Every public authority must designate Public Information Officers and an appellate authority, and publish their names and contact details. Look on the authority's website, usually under an RTI or transparency section, or on the notice board at the office. If you cannot find the name, address the application to "The Public Information Officer" at the office's address; that is sufficient.

Public sector banks, insurers and regulators

Nationalised banks, public sector insurance companies and regulators such as the RBI and SEBI are public authorities, though information about individual customers' accounts and commercially confidential matters is usually exempt. For complaints about a specific account, the bank's grievance process and the ombudsman are often more effective, with RTI used to obtain policies, circulars and the handling of your own complaint.

Check what is already published

Section 4 of the Act requires every public authority to publish a range of information proactively: its functions and duties, rules and manuals, the budget allocated to each agency, details of subsidy programmes and beneficiaries, and the names and salaries of officers, among others. Much of what people ask for is already on the authority's website. Checking first can save a month.

If the information is spread across offices

When information is held by several authorities, file separate applications with each, rather than one application asking one office to collect everything. A PIO who receives an application for information held elsewhere must transfer it, or the relevant part, within five days and inform you.

Writing questions that get real answers

The Act gives a right to information that exists in records. It does not oblige an officer to explain, justify or create information that is not on file. Questions framed as requests for records are far harder to refuse or answer vaguely.

Weak questionStronger version
Why has my pension not been sanctioned?Provide the daily progress report on my pension application number ___ dated ___, including the names of officers who handled it and the dates it was received and sent by each.
Why is the road in our colony not repaired?Provide copies of the work order, estimate and completion certificate for road repair in ___ colony sanctioned between ___ and ___, and the name of the contractor.
Is the police doing anything about my complaint?Provide the action taken on my complaint dated ___ submitted at ___ police station, including any diary entry number and the name of the officer to whom it was marked.
Who is responsible for the delay in my passport?Provide the current status of my application ___ and copies of any objection or report received in respect of it.
Why did I fail?Provide a certified copy of my evaluated answer sheet for roll number ___ in the ___ examination held in ___.

Tips for drafting

  • Number each request and keep each to one item.
  • Give identifiers: application numbers, file numbers, dates, locations.
  • Fix a period so the request is not open-ended.
  • Ask for copies of documents rather than summaries, and for certified copies where you may need them in court.
  • Ask for inspection where records are bulky; you can inspect files and then ask for copies of only what you need.
  • Stay neutral. Allegations and long background stories do not help and can lead to rejection as not seeking information.
  • Keep it short. Some State rules limit the number of words or subjects in one application; one subject per application is a safe rule.

One application or several?

If you need information from three sections of the same office about one subject, one application is fine. If the subjects are unrelated, such as your pension and a road in your area, file separate applications. It keeps replies focused and appeals simpler, and avoids rejection under rules that limit an application to one subject.

What not to ask

  • Opinions or advice, such as "what should I do".
  • Hypothetical questions, such as "what would happen if".
  • Requests to create new analysis that does not exist, such as compiling statistics not maintained.
  • Personal details of other individuals without a clear public interest.

The RTI fee calculator helps you work out the fee and copying charges before you file.

Filing and fees in detail

Online, for central public authorities

  1. Open the Government of India's RTI Online portal and choose to submit a request.
  2. Select the ministry or department, and the public authority under it.
  3. Fill in your name, address, contact details and whether you are below the poverty line.
  4. Type the request in the text box, or upload it as a document within the size limit.
  5. Pay the fee online through the payment gateway, or upload proof of BPL status for exemption.
  6. Submit and note the registration number, which you use to track the request and file the first appeal online.

Several States run their own online portals for State authorities. Where none exists, file by post or in person.

By post or in person

Write or type the application, attach the fee in the mode the authority accepts, such as an Indian Postal Order, demand draft or cash against receipt, and send it by speed post or registered post, or hand it in at the office and ask for a receipt. Central government Assistant PIOs are also available at many post offices, who forward applications to the right authority.

Fees under the central rules

ItemFee for central public authorities
ApplicationTen rupees
Copies of documentsTwo rupees per page for A4 or A3 size, or actual cost for larger sizes
Inspection of recordsNo fee for the first hour, five rupees for each additional hour
Information on CD or other mediaAs prescribed
First and second appealNo fee

States set their own fees for State authorities; many are similar, some differ. Applicants below the poverty line do not pay fees on producing proof. If the authority asks for additional fees for copies, it must tell you how the amount was calculated, and the time you take to pay is excluded from the thirty days.

Getting information by email or on a drive

You can ask for information in the form you prefer, such as printed copies, a CD or an email, and the authority should provide it in that form unless doing so would disproportionately divert its resources or harm the record. Many authorities now reply by email for online applications, which saves postage and time.

Language

You can file in English, Hindi or the official language of the area. If you cannot write, the PIO is required to give reasonable help to reduce an oral request to writing.

Keep a file

Keep a copy of the application, the fee proof and the postal or online receipt. You will need them for any appeal.

A sample application, laid out

There is no compulsory form under the central Act; a plain letter works. Some States prescribe a format, so check your State rules. A typical layout:

To: The Public Information Officer, [name of office], [address]

Subject: Application under Section 6(1) of the Right to Information Act, 2005

1. Applicant: [Your name], [full postal address], [email and phone, optional]

2. Information sought (for the period [from date] to [to date]):

(a) Certified copies of [specific document], relating to [file or application number].
(b) The date on which [application or file] was received, and the dates on which it moved between officers, with their designations.
(c) Copies of all notings and correspondence on [file number].

3. Fee: Paid by [mode, number, date] / Exempt as BPL, proof attached.

4. I am a citizen of India. Please provide the information by post at the address above. If any part of this application relates to another public authority, please transfer it under Section 6(3).

Place, date, signature

Keep the wording plain. You do not need to quote judgments or sections beyond the reference to Section 6(1).

Reading the reply: what common phrases mean

Phrase in the replyWhat it usually meansYour next step
"Information not available"The record does not exist or cannot be foundAsk, in appeal, whether the record should exist under the rules and who is responsible for keeping it
"Not in compiled form"The data exists in files but has not been summarisedAsk to inspect the files instead
"Matter under consideration"No decision yetAsk for copies of notings and the stage the file has reached
"Exempt under Section 8(1)(j)"Personal informationCheck whether the information is about public activity or your own records; appeal if so
"Exempt under Section 8(1)(h)"Disclosure would impede investigation or prosecutionAsk how; investigation must be shown to be ongoing and genuinely affected
"Question in the nature of seeking opinion"The question asks for explanation not on recordReframe as a request for documents
"Transferred to another authority"Another office holds the informationTrack the new authority's reply from the transfer date

After you file: what can happen, and what each outcome means

You receive the information

Read the reply against each of your numbered questions. Check that copies are complete and legible, and that certified copies are signed and stamped where you asked for certification. If some points are answered and others are not, note which ones; you can appeal on those alone.

You are asked to pay more

The PIO may ask for additional fees for copies. The letter should state the number of pages and the rate. Pay within the time given, by the mode stated, and keep proof. The clock stops while the fee is pending and restarts once you pay.

Your application is transferred

If the office does not hold the information, it must transfer the application to the right authority within five days and tell you. The thirty days then run from the date the new authority receives it. Keep the transfer letter.

A third party is involved

Where the information relates to or was supplied by a third party and treated as confidential, the PIO must give that party notice and a chance to object. The reply can take up to forty days in such cases. The PIO then decides, and the third party can appeal against disclosure.

Your request is rejected

A rejection must state the reasons, the section of the Act relied on, the period within which you can appeal and the name of the appellate authority. A rejection that just says "information cannot be given" without reasons is itself a ground for appeal.

You get no reply at all

Silence beyond thirty days is treated as a refusal. You can file a first appeal. If information is eventually provided after the deadline, it must be provided free of charge, as Section 7(6) requires.

You are offered inspection

Inspection lets you see the original files at the office. Go prepared with a list of what you want to check, take notes, and mark pages you want copied. Inspection is often the fastest way to get to the bottom of a delayed file.

The reply is in another language

If you applied in English and receive a reply only in the local language, or the reverse, you can ask for the information in the language you used, especially where the record exists in both. Commissions have generally expected authorities to reply in the language of the application where feasible.

The reply looks evasive

Answers like "the matter is under consideration" or "information is not in a compiled form" can sometimes be challenged. If the information exists in files, even scattered, you may ask to inspect those files. If the reply contradicts what you know from documents in your possession, attach them to your appeal.

Exemptions, and the 2025 change on personal information

The Act starts from disclosure, and exemptions are exceptions. A PIO who refuses must point to a specific clause and explain how it applies.

The main grounds in Section 8

  • Information whose disclosure would harm the sovereignty, security, strategic, scientific or economic interests of the State, or relations with foreign States.
  • Information a court has expressly forbidden to be published, or whose disclosure would be contempt of court.
  • Information whose disclosure would breach the privilege of Parliament or a State legislature.
  • Commercial confidence, trade secrets or intellectual property whose disclosure would harm a third party's competitive position, unless larger public interest warrants disclosure.
  • Information available to a person in a fiduciary relationship, unless larger public interest warrants disclosure.
  • Information received in confidence from a foreign government.
  • Information whose disclosure would endanger someone's life or safety, or identify a confidential source.
  • Information that would impede investigation, apprehension or prosecution of offenders.
  • Cabinet papers, until the decision is taken and the matter is complete or over.
  • Personal information, discussed below.

Personal information after 13 November 2025

Section 8(1)(j) of the RTI Act originally exempted personal information that had no relationship to any public activity or interest, or that would cause an unwarranted invasion of privacy, unless the officer was satisfied that larger public interest justified disclosure. The Digital Personal Data Protection Act, 2023 amended this clause through Section 44(3), and the amendment came into force when the government notified the Digital Personal Data Protection Rules on 13 November 2025. The clause now exempts information that relates to personal information, without the earlier public interest test written into the clause. Transparency groups have criticised the change as weakening RTI, and how commissions and courts apply it is still developing.

In practice, this means requests about named individuals, such as an officer's service record, assets or disciplinary history, are more likely to be refused than before. Requests about how a public function was carried out, such as files, decisions, contracts, expenditure and records of your own case, remain the core of RTI. Frame requests around records of public activity rather than the private details of individuals.

Information already in the public domain

Information that has already been published, such as gazette notifications or tender results, cannot reasonably be withheld, though the PIO may direct you to where it is available.

Partial disclosure

Under Section 10, where only part of a record is exempt, the rest must be provided after removing the exempt part, with the reasons for the removal.

Public interest override

Section 8(2) still allows a public authority to disclose information if public interest in disclosure outweighs the harm to protected interests, even where an exemption applies. Raise it in appeal where it fits.

Organisations outside the Act

Intelligence and security organisations listed in the Second Schedule are exempt under Section 24, except for information relating to allegations of corruption and human rights violations.

Your own information

Information about yourself, such as your own application, file, answer sheet or service record, is not someone else's personal information. Make it clear in the application that you seek your own records.

Appeals that work

Writing the first appeal

The first appeal goes to the First Appellate Authority, an officer senior to the PIO in the same public authority. There is no fee. A good first appeal is short and specific:

  1. Your name and address, and the details of the original application: date, registration number, authority.
  2. The date of the PIO's reply, or a statement that no reply was received in time.
  3. For each numbered question, whether it was answered fully, partly or not at all, and why the reply is unsatisfactory.
  4. If an exemption was cited, why it does not apply, or why only part of the record is exempt.
  5. What you want: complete information, inspection, free copies because of delay, or a hearing.
  6. Copies of the application, reply and fee proof.

File it within thirty days of the reply or of the date the reply was due. The appellate authority may call you for a hearing, which you can attend in person or sometimes online.

If the first appeal is not decided

If the First Appellate Authority does not decide within forty-five days, you can go straight to the Information Commission with a second appeal, attaching proof that the first appeal was filed.

Second appeal or complaint to the Information Commission

If the first appeal fails or is not decided, you can approach the Central Information Commission for central authorities, or the State Information Commission for State and local authorities. There are two routes:

  • Second appeal under Section 19, within ninety days, seeking a direction to provide the information.
  • Complaint under Section 18, for issues such as refusal to accept an application, no PIO appointed, unreasonable fees or false information. A complaint can lead to penalty but, as the Supreme Court has explained, the route to obtain the information itself is the appeal.

Commissions accept filings online, and many hold hearings by video. Hearings can take months to be listed, depending on the commission's backlog.

What the Commission can order

  • Directing the public authority to provide the information in a particular form.
  • Requiring the authority to appoint a PIO, publish information or improve record keeping.
  • Compensation to the applicant for loss or detriment suffered.
  • A penalty on the PIO of two hundred and fifty rupees for each day of delay, up to twenty-five thousand rupees, for refusing without reasonable cause, delay, malafide denial or giving false information, after hearing the PIO.
  • Recommendation of disciplinary action against the PIO in persistent cases.

If the Commission's order is not obeyed

Inform the Commission in writing of non-compliance. Commissions can issue show-cause notices and impose penalties. Beyond that, a writ petition in the High Court is possible, though rarely needed for ordinary matters.

Courts and RTI

Decisions of Information Commissions can be challenged in the High Court by writ petition. Many important rulings on the scope of RTI have come this way, including the Supreme Court's decision in Central Public Information Officer, Supreme Court of India v. Subhash Chandra Agarwal (2019), which held that the office of the Chief Justice of India is a public authority under the Act, while balancing transparency against privacy and judicial independence.

RTI for everyday problems

RTI is most powerful when used to move a stuck file or to find out what actually happened. These are common uses, with the kind of records to ask for.

Delayed pension, provident fund or arrears

Ask for the status and movement of your file, with dates and the officers who dealt with it, copies of notings and any objections raised. The very act of filing often moves a file that has been lying untouched.

Passport, ration card, certificates and licences

Ask for the status of your application, any adverse report or objection, and the date by which the service should have been delivered under any citizen's charter or public service guarantee law in your State.

Exam answer sheets

The Supreme Court held in Central Board of Secondary Education v. Aditya Bandopadhyay (2011) that students have a right to inspect and obtain copies of their evaluated answer sheets under RTI. Many boards and universities now have their own procedures and fees for this, sometimes alongside RTI. The Central Information Commission has also treated evaluation records as information under the Act; see the story on our legal news page.

Police complaints

Ask for the action taken on your complaint, the diary entry number, and the name of the officer it was marked to. Information that would impede an ongoing investigation may be withheld, but the fact of action taken usually is not. See also the criminal law guide on what to do if police do not register an FIR.

Land records and municipal matters

Ask for copies of mutation orders, survey reports, building plan approvals, notices issued and inspection reports. These are often crucial evidence in property disputes. See the property law guide.

Public works and spending

Ask for sanction orders, estimates, tender documents, work orders, measurement books, completion certificates and payments for a specific work. Citizens have used such requests to expose poor or incomplete work.

Scholarships, subsidies and welfare schemes

Ask for the list of beneficiaries, which is often required to be published under Section 4, the criteria applied, and the status of your own application.

Your own service matters

Government employees can seek their own service records, annual appraisal reports as made available under the rules, and the notings on their promotion or transfer files, subject to exemptions.

Tax refunds and government payments

For delayed refunds, subsidies or payments from a government body, ask for the date your claim was processed, the reason for any hold, and copies of communications sent to you. Combined with the department's grievance system, this often resolves long delays.

Hospitals and public health

Government hospitals are public authorities. Patients and families can ask for records of their own treatment as the hospital's rules allow, and anyone can ask for information on drug availability, equipment purchases and staffing.

When RTI is not the right tool

  • When you want a grievance redressed rather than information; use the department's grievance system or CPGRAMS for central matters.
  • When the matter is with a private company not regulated in a way that gives a public authority the information.
  • When you need a decision overturned; RTI can give you the record, but the remedy lies in an appeal, complaint or court.

State rules and why they matter

The RTI Act is a central law, but each State government and High Court frames its own rules for its own public authorities. These rules decide practical points:

  • Fee amount and mode. Application fees for State authorities vary, and modes of payment range from court fee stamps to postal orders, treasury challans or online payment.
  • Copy and inspection charges. Per-page rates and inspection fees differ.
  • Word or subject limits. Some States limit an application to one subject or a set number of words.
  • Prescribed forms. A few States require a particular format or form.
  • BPL proof. The document accepted as proof of below-poverty-line status varies.
  • Appeal formats. Information Commissions publish their own formats and procedures for second appeals.

Before filing with a State or local authority, check the State's RTI rules on the State government or State Information Commission website. High Courts and the Supreme Court also have their own RTI rules for information about their administration.

How different people use RTI

Students and job applicants

Answer sheets, marks, cut-offs, merit lists, the criteria used in selection and the status of applications for scholarships and admissions. Many examination bodies have separate procedures as well; RTI remains available where those fall short.

Pensioners and employees

Their own service records, pension calculations and the movement of files about their dues, promotions and transfers.

Residents and resident welfare associations

Sanctioned plans of nearby construction, municipal works, sanitation contracts, tree-felling permissions and pollution inspections.

Farmers and rural residents

Land records, compensation for land acquisition, crop insurance claims, subsidy disbursements and work under rural employment schemes.

Small businesses

Status of licences, refunds, tender evaluations where permissible, and inspection reports concerning their own premises.

Journalists and researchers

Policy files after decisions, expenditure, contracts and statistics, subject to the exemptions.

People in legal disputes

Records that can be used as evidence, such as certified copies of official documents. Certified copies obtained under RTI are often accepted in court as public documents. Read our guides on property and consumer complaints for how such records are used.

Why RTI applications fail, and how to avoid it

  • Wrong office. The application goes to a department that does not hold the record. Research first, and send separate applications to each office that holds part of the information.
  • Vague requests. "All information about my case" invites a vague reply. Ask for specific documents by number and date.
  • Questions that seek opinions. "Why" and "what will you do" questions are often rejected. Ask for records and notings instead.
  • Fee problems. Wrong mode of payment, unsigned postal orders or missing BPL proof lead to return of the application. Follow the State's rules exactly.
  • Too many subjects in one application. Some offices reject or answer only the first subject. Keep to one subject.
  • Missed appeal deadlines. Note the date of the reply and the thirty-day and ninety-day limits.
  • Personal information about others. Especially after the 2025 amendment, these requests are likely to be refused.
  • Treating RTI as a grievance. RTI gets you records; to get a decision changed, use the remedy for that decision as well.

Preparing for a hearing before the Information Commission

  1. Organise your papers: the application, fee proof, PIO's reply, first appeal and its order, all in date order with page numbers.
  2. Prepare a one-page summary listing each question, what was provided, and what remains.
  3. Know the exemption cited and be ready to explain briefly why it does not apply, or why public interest favours disclosure.
  4. Join on time, whether in person or by video, with your papers in front of you.
  5. Be specific about what you want: the exact documents, inspection, free copies because of delay, compensation or penalty.
  6. Stay calm and factual. Commissioners hear many cases a day; clear, short submissions are most effective.
  7. Follow up. Note the date by which the authority must comply, and inform the Commission if it does not.

A second example: a missing mutation order

An illustration with made-up details.

Sunita's family has been told that their land's mutation, applied for after her father's death, was "rejected long ago", but no one has seen an order. She files an RTI application with the tehsil office asking for the certified copy of the mutation order or rejection order on her application number, copies of any objections received, the notice issued to the family and the date of the hearing, if any. The reply says the file is "not traceable". In her first appeal, she points out that mutation registers must be maintained under the State's land revenue law and asks for the register entry for the relevant period and the name of the official responsible for its custody. The appellate authority directs a search; the register shows that the mutation was in fact sanctioned but never entered in the online record. With a certified copy of the register entry, Sunita gets the record corrected.

A worked example: moving a stuck pension file

An illustration with made-up details.

The problem. Mr Sharma retired from a State government department fourteen months ago. His pension papers were submitted on time, but he has received only provisional pension, and every visit ends with "the file is under process".

The application. He files an RTI application with the department's PIO asking for: (1) the date his pension papers were received; (2) the movement of the file, with dates of receipt and dispatch at each desk and the designation of each officer; (3) copies of all notings and objections on the file; (4) the date by which pension should be finalised under the applicable rules; and (5) the current status. He pays the State fee and keeps the postal receipt.

The reply. Twenty-six days later, he receives a partial reply: the file was received on time, an objection about a missing service verification for two years was raised eight months ago, and the file has been with the accounts section since. No copy of the noting is attached.

The first appeal. He appeals, pointing out that item 3 was not answered and that he was never told about the objection. At the hearing, the appellate authority directs the PIO to supply the notings and the department to inform him of the objection.

The result. With the noting in hand, Mr Sharma learns that the missing verification relates to a posting in another district. He obtains a certificate from that office, submits it, and the pension is finalised within weeks, with arrears.

Why it worked. The questions asked for records, not explanations; the appeal was specific; and the information revealed exactly what needed to be fixed.

Using RTI responsibly and safely

  • Ask for what you need. Very long or repetitive applications burden offices and are more likely to be refused as disproportionate.
  • Respect privacy. Avoid requests aimed at the private lives of individuals. After the 2025 amendment, such requests are likely to be refused, and they rarely serve a public purpose.
  • Do not use RTI to harass. Information Commissions have discouraged repeated applications on the same subject designed to pressure officials.
  • Stay safe. Applicants who expose corruption have sometimes faced threats. If you are seeking sensitive information, consider filing through an organisation, keeping copies with trusted people, and reporting threats to the police.
  • Be patient but persistent. Some answers come only after an appeal. Keep track of dates and follow each step in time; persistence, not volume, is what usually works.
  • Whistleblowing. Complaints of corruption against public servants can also be made to vigilance bodies, and the Whistle Blowers Protection Act, 2014 provides a framework for protection, though its implementation has been limited.

A third example: a residents' group and a road that never got built

An illustration with made-up details.

Residents of a colony notice that the municipal website shows a road in their lane as "completed", though nothing has been done. Their association files an RTI application with the municipal engineering department asking for the sanction order, estimate, tender, work order, measurement book entries, completion certificate and payments made for the road. The reply includes all of them: the measurement book records work that clearly was not done, and the contractor has been paid.

The association does not stop at the reply. It submits the documents with photographs to the commissioner and the vigilance officer, asking for an inquiry and for the work to be done. The vigilance inquiry confirms the false measurement, payment is recovered from the contractor, and the road is built.

What made the difference was asking for the specific records that each step of a public work generates, and then using them in the right forum.

After you get the information: putting it to use

  • Read it closely. Notings and dates often show exactly where a file stopped and why.
  • Act on what it shows. Submit the missing document, write to the officer named, or file a grievance citing the record.
  • Use it as evidence. Certified copies can support a complaint, appeal or court case. Keep them safe.
  • Escalate if needed. If the information reveals wrongdoing, take it to the vigilance officer, a higher authority or the appropriate forum.
  • Share responsibly. Information about public functions can be shared with others affected, but avoid publishing personal details of individuals.

RTI and other ways to get things done

RTI works best alongside other tools.

  • Grievance portals. CPGRAMS for central government and State grievance portals take complaints about services. RTI can then be used to see what was done with the grievance.
  • Right to services laws. Many States have public service guarantee laws fixing time limits for services such as certificates and licences, with appeals and penalties for delay. Check whether your service is covered.
  • Citizen's charters. Departments publish service standards that can be cited in RTI applications and appeals.
  • Vigilance and anti-corruption bodies. Where RTI reveals possible corruption, complaints can go to the department's vigilance officer, the State anti-corruption body or, for certain public servants, the Lokpal or Lokayukta.
  • Courts. Documents obtained through RTI can support a writ petition, a civil suit or a consumer complaint.
  • Legal advice. Where the information shows you have a legal claim, an advocate can advise on the next step; you can post your matter free on Mara Vakil.

RTI terms in plain words

TermMeaning
Public authorityA body covered by the Act, such as a government office or a body substantially financed by government.
PIOThe Public Information Officer who receives applications and supplies information.
APIOAn Assistant PIO who receives applications and forwards them, adding five days to the time limit.
First Appellate AuthorityA senior officer in the same authority who hears first appeals.
Information CommissionThe independent body, central or State, that hears second appeals and complaints.
Suo motu disclosureInformation an authority must publish on its own under Section 4.
Third partyA person other than the applicant whose information is involved, who must be given notice in some cases.
Deemed refusalTreating a failure to reply in time as a refusal, which can be appealed.
InspectionExamining records in person at the office.
Certified copyA copy signed and stamped by the authority as a true copy of the record.

Why the right to information exists

Long before the RTI Act, the Supreme Court had recognised that the right to know is part of the freedom of speech and expression. In State of U.P. v. Raj Narain (1975) it observed that the people have a right to know every public act done in a public way by their public functionaries. Grassroots campaigns in the 1990s, especially among rural workers in Rajasthan demanding to see the muster rolls and bills for local works, showed how access to records could expose fraud and secure wages. Several States passed their own laws, and Parliament enacted the Right to Information Act in 2005.

The Act's premise is simple: information held by public authorities belongs to the public, and secrecy is the exception that must be justified. Used well, it helps individuals resolve their own problems and helps communities hold institutions to account.

What public authorities must do on their side

  • Keep records properly. Section 4(1)(a) requires authorities to maintain records catalogued and indexed in a way that makes access easy, and to computerise appropriate records.
  • Publish proactively. Section 4(1)(b) lists categories of information to be published and updated, reducing the need for applications.
  • Give reasons. Section 4(1)(d) requires reasons for administrative and quasi-judicial decisions to be given to affected persons.
  • Designate officers. Every authority must have PIOs and an appellate authority, with contact details published.
  • Help applicants. PIOs must give reasonable help to people who cannot write their application, including persons with disabilities.

When an authority claims a record is not available, point to these duties in your appeal. Poor record-keeping is not a valid reason to deny information that should exist.

What to put in a second appeal or complaint

Information Commissions publish their own formats and accept filings online. Whatever the format, include:

  • Your name, address and contact details.
  • The name and address of the PIO and the First Appellate Authority.
  • Details of the original application, the PIO's reply, the first appeal and its order, with dates.
  • The specific relief you seek: information on named points, inspection, free copies, compensation or penalty.
  • Grounds: short, numbered reasons why the reply or order was wrong.
  • Copies of all documents, and a verification that the contents are true.

File within ninety days of the first appeal order, or of the date it was due. If late, explain the reason; Commissions can condone delay for sufficient cause.

Getting information from courts

Courts are public authorities for their administrative functions, such as appointments, budgets and administrative orders, and have their own RTI rules. Information about cases, however, is usually obtained through the court's own procedures: case status on the eCourts portal, certified copies from the copying section, and inspection of files by parties or their advocates under the court's rules. Where a court's rules provide a separate mechanism for case records, RTI may not be the route. The legal news page explains how to find orders and judgments online.

Quick checklists

Before filing

  • Checked the authority's website for Section 4 disclosures.
  • Identified the right public authority and its PIO.
  • Written numbered, specific requests for records, with a time period.
  • Prepared the fee in the correct mode, or BPL proof.
  • Kept a copy of everything.

Before a first appeal

  • Noted which points were unanswered or wrongly refused.
  • Checked the exemption cited and whether it fits.
  • Within thirty days of the reply or due date.
  • Attached application, reply and fee proof.

Before a second appeal

  • Within ninety days of the first appeal order or due date.
  • Used the Commission's format or online system.
  • Stated the relief sought clearly.
  • Attached the full paper trail in date order.

Myths about RTI

"Only journalists and activists use RTI"

Most applications are filed by ordinary people about their own pensions, certificates, land, exams and complaints. RTI was designed for exactly that.

"You need a lawyer to file RTI"

No. The process is meant for citizens to use themselves, with a simple letter and a small fee. A lawyer helps mainly when the information will be used in a legal dispute.

"Officers can refuse if they do not like the question"

Refusal must be based on a specific exemption with reasons. Dislike or inconvenience is not a ground.

"Filing RTI will get my work done automatically"

RTI gets you information. Often that information, and the knowledge that someone is watching, moves a file. But sometimes you will need to use the information in a grievance, appeal or court.

"Information Commissions always side with the government"

Commissions regularly direct disclosure and impose penalties, though backlogs and outcomes vary. A well-prepared appeal has a fair chance.

"RTI can get any information about anyone"

Not since the 2025 amendment, if it ever could. Personal information about individuals is now broadly exempt, and RTI is best used for records of public functions and your own matters.

Working out the deadlines: examples

SituationReply due byFirst appeal by
Application received by the PIO on 1 March31 MarchThirty days after the reply or after 31 March if no reply
Application filed through an Assistant PIO on 1 MarchFive days more than the usual 30Thirty days after the reply or due date
Transferred on 4 March and received by the new authority on 6 MarchThirty days from 6 MarchThirty days after that authority's reply or due date
Life or liberty of a person involvedForty-eight hoursPromptly, as delay defeats the purpose
Additional fee demandedTime between the demand and your payment is excludedThirty days after the reply

Count from the date the application reaches the PIO, not the date you posted it. Keep tracking information from the post or portal as proof.

Help for applicants who need it

The Act asks PIOs to give reasonable assistance to applicants who cannot make a written request, and to persons with sensory disabilities, including help with inspection. Older applicants and those with a disability may request this help in person at the office. Applicants who are not comfortable writing in English can file in Hindi or the official language of the area. Legal services authorities and many NGOs also help people draft RTI applications free of charge; see free legal aid eligibility.

Frequently asked questions

Do I need to give a reason for asking?

No. The Act does not require you to give reasons, only contact details for sending the reply.

Can I file RTI with a private company?

Not directly, unless it is a public authority under the Act. You may get information about it from a regulator that holds it.

What if the PIO does not reply?

Treat it as a refusal and file a first appeal. The Information Commission can also impose penalties on a PIO for unjustified delay.

Can I ask for personal information about someone else?

Personal information about other people is generally exempt unless a larger public interest justifies disclosure.

Is RTI free for people below the poverty line?

Yes. BPL applicants are exempt from fees on producing proof.

Do I need an advocate for RTI?

Usually not. RTI is designed for citizens to use directly, though advice can help in complex appeals.

Related pages:

More guides:

This page gives general information about Indian law. It is not legal advice and is not an advertisement or solicitation by any advocate. Laws and court practice change; confirm the position for your case with an advocate before acting. Mara Vakil is a technology platform, not a law firm. Read our disclaimer.

More questions about RTI

Can I file an RTI online?

Yes. For central public authorities, use the Government of India's RTI Online portal; many States have their own portals for State authorities.

Must I explain why I want the information?

Section 6(2) says you need not state reasons, nor give personal details other than what is needed to reach you.

What is the fee for copies?

Under the central rules, two rupees per page for standard sizes; inspection is free for the first hour and five rupees for each hour after. States set their own rates.

Is there a fee for appeals?

No fee is charged for first or second appeals under the central rules.

What if I get no reply in thirty days?

It is treated as a refusal. File a first appeal; if information is given late, it must be free.

Can a PIO ask me to come and collect the information?

The PIO can offer inspection, but copies should be sent if you asked for them and paid the fees.

What did the 2025 amendment change?

From 13 November 2025, Section 8(1)(j) exempts information relating to personal information, without the earlier public interest test in that clause, following the amendment by the Digital Personal Data Protection Act.

Can I still get my own records?

Yes. Your own applications, files, answer sheets and service records are not someone else's personal information.

Can I see my exam answer sheet?

Yes. The Supreme Court held in CBSE v. Aditya Bandopadhyay (2011) that students can inspect and get copies of evaluated answer sheets.

Is a private company covered by RTI?

Generally not, but information about it held by a public authority or regulator can be sought from that authority.

Can a co-operative society be asked for information?

Only if it is a public authority, for example because it is controlled or substantially financed by the government.

What is the difference between a second appeal and a complaint?

A second appeal seeks the information itself; a complaint addresses lapses such as refusal to accept an application or false information and can lead to penalties.

What penalty can a PIO face?

Two hundred and fifty rupees per day of delay, up to twenty-five thousand rupees, for unjustified refusal, delay or false information, as the Commission decides.

Can I get compensation?

The Information Commission can order the public authority to compensate an applicant for loss or detriment suffered.

How long does a second appeal take?

It depends on the Commission's backlog; it can take several months to be heard.

Can I file RTI from abroad?

Indian citizens can file online through the portal; the Act gives the right to citizens.

Are intelligence agencies covered?

Listed security and intelligence organisations are exempt, except for information about corruption and human rights violations.

Can I ask why a decision was taken?

You can ask for the records, notings and reasons recorded on file, but not for a fresh explanation that is not on record.

Can RTI help with a police complaint?

Yes, you can ask for action taken on your complaint, though information that would impede an investigation may be withheld.

Should I file one long application or several short ones?

Several short, single-subject applications to the right offices usually work better.

Is there a standard RTI form?

Not under the central Act; a plain letter is enough. Some States prescribe a format.

What does "not in compiled form" mean?

The data exists in files but is not summarised. You can ask to inspect the files instead.

Can certified copies from RTI be used in court?

Certified copies of official records obtained under RTI are often accepted as public documents, subject to the rules of evidence.

What if my State limits the number of words?

Follow the limit, keep to one subject per application and file separate applications for different subjects.

How should I prepare for a Commission hearing?

Organise all papers in date order, prepare a one-page summary of what is pending, and be clear about what you want.

Is the right to information a fundamental right?

The Supreme Court has treated the right to know as part of freedom of speech and expression under Article 19(1)(a); the RTI Act gives it a statutory procedure.

Can an authority refuse because its records are disorganised?

No. Section 4(1)(a) requires authorities to maintain records properly; poor record-keeping is not a valid ground for refusal.

Can I use RTI to get case records from a court?

Usually case records are obtained through the court's own procedures, such as certified copies and eCourts; RTI covers courts' administrative information under their rules.

Can a late second appeal be accepted?

Yes, the Commission can condone delay if you show sufficient cause.

Can a residents' association file an RTI?

Applications are usually filed in the name of an individual citizen; an office bearer can file on behalf of the association in their own name.

What should I do with the information once I get it?

Use it to follow up the file, support a grievance or complaint, or as evidence; escalate to vigilance if it shows wrongdoing.

Can I ask for records of a public work in my area?

Yes. Ask for the sanction, estimate, tender, work order, measurement book, completion certificate and payments for the specific work.

Can I get a reply in the language I applied in?

Generally yes where feasible; ask for it in your appeal if the reply came in another language.

Can I ask for information by email?

Yes. You can ask for information in the form you prefer, including email or electronic media, unless that would disproportionately burden the authority.

Are public sector banks covered by RTI?

Yes, as public authorities, though individual customers' account details and commercially confidential information are usually exempt.

What if the first appeal is never decided?

After forty-five days you can file a second appeal with the Information Commission, attaching proof of the first appeal.

Should I combine unrelated questions in one application?

No. Use separate applications for unrelated subjects; it keeps replies focused and avoids rejection under one-subject rules.

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